Shipping policy
Delivery
Ora Mora sends all packages from Denmark
Denmark: 1 - 4 workdays delivery
Standard delivery to parcel shop with Bring - DKK 39.
- Free shipping from 999 DKK - Does not apply for orders with discount.
Or DAO home delivery - DKK 59.
(unless otherwise agreed)
EU: 3 - 10 days delivery
Standard delivery: Postnord maxi letter - 6-15 EUR
(unless otherwise agreed)
Pre-order
If you buy a pre-order product, you must be aware that there is a longer delivery time than usual. There will always be a time estimate for when we expect the product to be in stock again (you can find this under the product). If you buy a product that is in stock together with a pre-order product, these products will (as a rule) be sent together when the pre-order product comes back into stock.
Returns & Exchanges
How to exchange or return an item
DK Orders
How to exchange or return an item
- To exchange/return your order, follow this link Return Portal
- Fill in your 7-digit order number (0000000) and the email used to order.
- Select the refund method: Return, exchange or giftcard.
Rest of the world Orders
Contacts us on our chat, and we will help you. Let us know your order number and which product(s) you wish to return. Everything you need to know about shipping informations and details, will be stated in the confirmation email you will receive from us.